Refund & Return Policy
Your satisfaction is our priority. Learn about our return process, refund timelines, exchanges, and return requirements.
Your Satisfaction Matters
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange.
Web Planets LLC
This policy explains the requirements and process for returning products purchased from Web Planets LLC.
Return & Refund Information
Returns
All returns must be postmarked within fourteen (14) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.
Return requirements: Your item must be returned within the 14-day window and must remain in new and unused condition with all original tags and labels attached.
Return Process
To return an item, please email customer service at support@webplanetsllc.us to obtain a Return Merchandise Authorization (RMA) number.
After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase, then mail your return to the following address:
Request an RMA
Email us at support@webplanetsllc.us to get your Return Merchandise Authorization (RMA) number.
Pack Your Item
Place the item securely in its original packaging and include your proof of purchase.
Mail It Back
Ship your return to the returns address below, marked with your RMA number.
Web Planets LLC
Attn: Returns — RMA #
2809 Kantis Lane Jessup, MD-20794, United States
🚚 Return shipping charges will be paid or reimbursed by us.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.
Processing timeline: Please allow at least 7 days after we receive your item for the return or exchange to be processed. Your financial institution may require an additional 1–2 billing cycles for a refund to appear on your statement.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
We're Here to Help
If you have questions about your return, RMA, refund, exchange, or damaged product, contact Web Planets LLC using the information below.